Problem with new LM2 20w

I ordered an Ortur Lasermaster2 20w. Got it all assembled, but it seems to not be doing anything. I opened a ticket on the Ortur site, but they are taking forever to help or answer any questions. Does anyone know who I should contact about this that will actually help or can anyone here help me figure this out? Thanks in advance.

Jon, that description isn’t much to go on. :innocent:

knock knock.
@Jon are you there?

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another reason why I wish this forum was just for locals… ;/